Adrian Wallwork Telephone and Helpdesk Skills (Paperback)Another great item from Rarewaves USA | Free delivery!
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Adrian Wallwork Telephone and Helpdesk Skills (Paperback). Author: Adrian Wallwork. The book concludes with a chapter of useful phrases. use resources on the Internet to improve your listening skills. You will learn how to Format: Paperback. resolve language difficulties (i.e. when you cannot understand the other person's English). Further DetailsTitle: Telephone and Helpdesk Skills Condition: New Subtitle: A Guide to Professional English EAN: 9781493906376 Format: Paperback Author: Adrian Wallwork ISBN: 9781493906376 Publisher: Springer-Verlag New York Inc. Release Date: 06/20/2014 Language: English Genre: Language & Reference Topic: Business & Finance Description: If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course. Country/Region of Manufacture: US Item Height: 235mm Item Length: 155mm Series: Guides to Professional English Release Year: 2014 Missing Information?Please contact us if any details are missing and where possible we will add the information to our listing.
